Email Support
Reach our team directly at support@mysoc.ai.
Response Time
We typically respond within one business day. Critical production issues are prioritized.
Security Issues
Report vulnerabilities to security@mysoc.ai.
Contact us
Send us a message and we'll get back to you by email. For faster help with an account issue, include your account email and a description of what you were doing when the problem occurred.
Frequently asked questions
How do I sign in to the mysoc.ai app?
The mysoc.ai mobile app requires an existing MySoc.ai account. Sign in with the email and password provided by your organization administrator. If you do not have an account, contact your administrator or our team at support@mysoc.ai.
I forgot my password. How do I reset it?
Use the "Forgot password" link on the sign-in screen to receive a reset email, or ask your organization administrator to reset it for you. If you still cannot access your account, email support@mysoc.ai.
The app shows no alerts, tickets, or chats. What should I do?
This usually means your account has no data assigned yet or your session needs to refresh. Sign out and back in, confirm you are connected to the correct workspace, and contact support if the issue persists.
How is my data handled?
See our Privacy Policy for details on what we collect, how it is used, and how it is protected. Security program details are on our Security page.
How do I report a security vulnerability?
Please email security@mysoc.ai with details. See our Security page for our responsible disclosure guidelines.